Returns & Refund Policy

This policy covers goods purchased directly from our Hattiban showroom or through a confirmed web or WhatsApp order — sanitary hardware, KENT RO purifiers, Suravi Solar, Empire Commode, and renovation materials. Installation and renovation labour is covered separately below. Where the terms on your receipt or invoice differ from this page, the receipt or invoice takes precedence.

Unused, unopened, and resalable sanitary hardware and accessories — taps, fittings, and fixtures — may be returned or exchanged within 7 days of purchase, with the original receipt and undamaged packaging. Items are inspected on return before an exchange, store credit, or refund is confirmed.

The following are not eligible for return or exchange:

• Items already installed, plumbed, or mounted.
• Custom-ordered or cut-to-size renovation materials.
• Used filters, cartridges, or consumable parts.
• Clearance or as-is items, sold and marked as such.
• Any item without proof of purchase or a valid reference number.

A defect covered under the manufacturer warranty is handled through the official CG Electronics / KENT service process rather than a storefront return. Contact us with your purchase details and we'll coordinate the service or replacement request with CG Electronics on your behalf.

Our house brands are covered by workmanship and material warranty terms communicated to you at the time of sale. A manufacturing defect reported within the warranty period is repaired or replaced at no cost. The standard 7-day return window above applies to unopened, unused stock.

If an item arrives damaged or doesn't match your order, let us know within 48 hours of delivery with a phone call or WhatsApp message and photos of the item. We'll arrange a free replacement, correction, or refund — whichever is appropriate.

Contact us by phone, WhatsApp, or visit the showroom in person with your receipt or inquiry reference number. Our team will confirm eligibility and the next step — exchange, store credit, or refund.

Where a refund is approved, it is issued via your original payment method, or by bank transfer for cash purchases, within 7 business days of the item being received back and inspected at our showroom.

A deposit paid to schedule a renovation or installation project is refundable in full if cancelled before materials are procured or work begins. Once materials have been purchased or work has started, the cost of materials and labour already committed is deducted before any remaining deposit is refunded.

Individual items within a combo package follow the return terms of their own product category above. Because combo pricing reflects a package discount, returning only part of a package may mean the remaining items are re-priced at their individual list price.