Privacy Policy

Suravi Sanitary Suppliers ("Suravi", "we", "us", "our") operates this website and a showroom at Hattiban Chowk, Ward 15, Lalitpur, Bagmati, Nepal. This Privacy Policy explains what personal information we collect when you browse this site, submit an inquiry, message us on WhatsApp, or visit the showroom in person — and how that information is used, stored, and protected.

By using this website or submitting an inquiry through it, you agree to the collection and use of information as described here. If you have any questions, our contact details are at the bottom of this page.

We only collect information you choose to give us. This includes:

• Inquiry & quotation details — name, phone number, email address, the product or service you're asking about, your property type and budget range (for consultation requests), and any message or notes you add.
• Photos you choose to upload — for example, pictures of a bathroom, kitchen, or rooftop so we can prepare a more accurate remote quote for a renovation, solar, or fitting project.
• Communication records — messages exchanged over WhatsApp or phone when you reach out for a quote, order update, or support.
• A reference number we generate for every inquiry so both you and our team can track it.

Browsing the product catalogue, blog, or brand pages does not require an account and does not collect personal information on its own.

We use the information you share with us to:

• Prepare and follow up on quotations, and respond to product or service inquiries.
• Schedule showroom visits, site surveys, and installation or renovation appointments.
• Coordinate warranty registration and after-sales service for KENT RO purifiers with CG Electronics, where relevant to a purchase you've made through us.
• Keep a record of your purchase and service history for warranty and support purposes.

We do not sell or rent your personal information to third parties, and we do not use your contact details for unsolicited marketing.

Inquiry details, including any photos you upload, are stored in a secured, access- controlled database managed by our technology provider. Uploaded photos are kept in a private storage location that is not publicly accessible.

Access to inquiry data is limited to Suravi staff who need it to respond to you, and our inquiry forms are protected against automated abuse. While no online system is completely risk-free, we take reasonable, industry-standard steps to keep your information secure.

A small number of third-party services help us run this website and respond to you:

• WhatsApp (Meta) — conversations you start through our WhatsApp button or link are handled inside WhatsApp and subject to WhatsApp's own privacy policy.
• Google Maps — the location and directions embed on our Contact page is provided by Google and subject to Google's privacy policy.
• CG Electronics / KENT Mineral RO — for warranty registration and servicing, only where relevant to a purifier you've purchased through us as their authorised dealer.

We recommend reviewing those providers' own privacy policies if you interact with them directly.

This website uses only the minimal, functional cookies needed to keep the site secure — for example, protecting our inquiry forms from cross-site request forgery. We do not run third-party advertising or analytics tracking cookies on this site.

We retain inquiry and purchase records for as long as needed to respond to you, honour warranty and service history, and meet our accounting or legal obligations. When information is no longer needed for these purposes, we delete or anonymise it.

You can, at any time:

• Ask us what personal information we hold about you.
• Ask us to correct inaccurate details.
• Ask us to delete your inquiry or contact information, subject to any records we're required to keep for warranty, accounting, or legal reasons.
• Opt out of further follow-up on a given inquiry.

To exercise any of these, contact us using the details at the bottom of this page or visit the showroom in person.

Our website and services are intended for adults arranging purchases, installations, or renovations for their homes and businesses. We do not knowingly collect personal information from children.

We may update this policy from time to time as our services and tools evolve. The "last updated" date at the top of this page always reflects the latest version — we encourage checking back periodically, especially before submitting an inquiry.